Return Policy

At MrCarat, we take pride in creating custom-made or specially ordered pieces that cater specifically to the unique requirements of our clients. Despite our bespoke approach, we still prioritize your comfort and confidence when shopping with us. We understand that shopping for fine jewelry can be an investment, and we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy on all items, provided that they are returned in their original, unworn condition. Simply contact us within 30 days from the delivery date, and we'll gladly assist you with the return process.

Cancellation Policy

We strive to provide fast and personalized service to our customers. After we receive your payment, we will send all items to production within 2 hours. We take pride in creating customized items that meet your unique preferences and needs.

Therefore, we ask that you carefully review your order and shipping information before submitting it. Any cancellations made after the two-hour production window will incur a 20% fee to cover the cost of materials and processing.
And generally, the personalization/engraving/special orders are not allowed to cancel once it starts production, so please review your personalized information carefully before submitting the order, if you insist on canceling the customized order, there will incur a 50% customized and material processing fee. You are welcome to contact our Customer Care Representatives if you have questions before placing your order.

We understand that sometimes unexpected circumstances arise, and we will do our best to accommodate your needs. If you have any questions or concerns about your order, please contact our customer service team as soon as possible.

Return & Exchange Conditions

1. In the event that you need to return an item, we ask that you contact MrCarat to obtain authorization before sending it back. This will help ensure that your return is processed quickly and efficiently.

2. Kindly note that all items need to be returned in their original condition, without any scratches or signs of wear, and should not be resized or altered in any manner.

3. Please be advised that items without a jewelry tag or that have been worn, damaged, or altered are not eligible for a refund and will be returned to the customer at their expense.

4. Please note that the Moissanite or Lab-grown Diamond report must accompany the item. If the report is missing, a replacement certificate fee of 5% of the item charge will be assessed.

5. When returning, exchanging items, customers must use a shipping method that can be tracked. Any returns or resizing requests sent without a tracking method will not be processed.

6. when returning items, any free gifts received must be included in the return shipment. Failure to include the free gifts will result in the retail price of the gift being deducted from the refund amount.

7. Flash Sale/Sample sale items are not eligible for returns/exchanges/resizes.

Notes: 

1. We kindly ask that you do not remove the jewelry tag until you are certain that you want to keep your item. The tag is not required to be removed for ring sizing purposes. The thread used is extremely thin and will not affect the fit of the ring.

2. Please do not send your return to the address listed on the package, as it is not our return address. Doing so may cause delays or issues with the processing of your return. Please contact our customer service team for assistance in locating the correct return address.

Refund

Once we receive your return package, we will process your return within seven days.