1. Are lab-grown diamonds real diamonds?
1. Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are real diamonds created in a controlled environment rather than mined from the earth. They have the same chemical composition, crystal structure, and optical properties as natural diamonds.The primary difference is their origin, giving you another way to choose the diamond that best fits your preferences and budget.
2. What is the difference between a lab-grown diamond and a natural diamond?
2. What is the difference between a lab-grown diamond and a natural diamond?
The main difference is how they are formed. Natural diamonds develop beneath the earth over billions of years, while lab-grown diamonds are created using advanced technology in a controlled environment.Both are diamonds, but lab-grown diamonds often allow you to explore larger carat weights or higher specifications within the same budget.
3. What is the difference between moissanite and a lab-grown diamond?
3. What is the difference between moissanite and a lab-grown diamond?
Moissanite and lab-grown diamonds are two different gemstones.Lab-grown diamonds have the same fundamental properties as natural diamonds, while moissanite has its own distinct composition and optical characteristics. Moissanite is known for its exceptional brilliance and offers an attractive option for customers looking for even greater value.Both can be beautiful choices—the right one depends on your preferences, priorities, and budget.
4. Are MrCarat diamonds certified?
4. Are MrCarat diamonds certified?
MrCarat 0.5CT+ lab-grown diamonds are accompanied by an independent grading report from recognized gemological laboratories such as IGI.
The grading report provides important information about your diamond, including its carat weight, color, clarity, measurements, and other identifying characteristics.
For eligible moissanite stones, a GRA report may also be included where applicable, providing identification and stone-related information.
Certification or report availability may vary by stone and product. Please refer to the product page for specific details.
5. How can I verify my lab grown diamond grading report?
5. How can I verify my lab grown diamond grading report?
If your diamond includes an IGI grading report, you can verify its report number directly through IGI's official report verification service.Many graded diamonds also include a laser inscription on the girdle that corresponds to the grading report number.
6. How do I choose the right diamond?
6. How do I choose the right diamond?
Start with the qualities that matter most to you: shape, carat weight, cut, color, clarity, and overall appearance.While a grading report provides important specifications, we also believe a diamond should be chosen for how beautifully it performs in the finished ring.If you're unsure where to start, our team can help you compare options based on your style and budget.
7. How do I choose the right engagement ring?
7. How do I choose the right engagement ring?
Start with your preferred center stone shape, setting style, metal, and budget.Consider your partner's personal style, lifestyle, and how the ring may pair with a future wedding band. If you need help narrowing down your options, our team can guide you through every step.
8. Can I customize my engagement ring?
8. Can I customize my engagement ring?
Yes. Many MrCarat designs offer personalization options such as center stone size, stone type, metal color, ring size, and other design details.Available options vary by design and will be shown on the product page.
9. Do you offer fully custom jewelry?
9. Do you offer fully custom jewelry?
Yes. If you have a specific idea that goes beyond the options available online, our custom design service can help bring it to life.Share your inspiration, preferred stone, metal, dimensions, or reference images with our team, and we'll work with you to explore the possibilities.
Start a Custom Design
10. Can I engrave my ring?
10. Can I engrave my ring?
Engraving is available on eligible styles. You can personalize your ring with a short message, date, initials, or other meaningful text.Engraving availability and character limits will be displayed on the product page.
11. How do I find a wedding band that matches my engagement ring?
11. How do I find a wedding band that matches my engagement ring?
Look for a wedding band that complements the profile, setting height, metal, and overall style of your engagement ring. Some engagement rings sit flush with a eternity wedding band, while others may pair better with a curved band.Selected MrCarat engagement ring product pages feature a Complete Your Set section with wedding bands selected to complement the ring’s profile and band thickness for a more balanced fit.If you don’t see the right style, our team can help you find a pairing that looks balanced and feels comfortable together.
Shop Wedding Bands
12. Can I mix different metals or ring styles in engagement ring and wedding band?
12. Can I mix different metals or ring styles in engagement ring and wedding band?
Absolutely. Your engagement ring and wedding band don't have to match perfectly.Mixing metals, textures, diamond settings, or band widths can create a more personal bridal stack. Choose the combination that feels most like you.
13. How do I find my ring size?
13. How do I find my ring size?
MrCarat engagement rings are available in quarter sizes, allowing for a more precise and comfortable fit.If your preferred size is not listed on the product page, our team is here to help. We offer one-on-one custom sizing support and can work with you to create a ring that fits your needs.Finger size can change throughout the day and with temperature, so measuring more than once can help you find a more comfortable fit.
View Ring Size Guide
14. What if I order the wrong ring size?
14. What if I order the wrong ring size?
Don't worry—many rings can be resized.Resize eligibility depends on the ring's design, metal, stone setting, and the amount of size adjustment required. Contact our Customer Care team and we'll help determine the best option for your ring.
15. Can all rings be resized?
15. Can all rings be resized?
Not every ring can be resized.Eternity bands, highly detailed designs, and certain stone settings may have limited resizing options. If you're unsure about a particular style, contact us and we'll be happy to help.
16. How long until I receive my jewelry?
16. How long until I receive my jewelry?
The Receive time = Processing Time + Shipping Time
Every MrCarat piece is handcrafted to order and requires time for careful craftsmanship, stone setting, polishing, and quality inspection before it is ready to ship.
Your estimated delivery date will be shown on the product page. Once your order ships, we'll send you tracking information so you can follow its journey.
If you need your jewelry by a specific date, please contact us before placing your order and we'll help you review the available options.
Most handcrafted jewelry is made within 3–7 business days. Delivery time will vary depending on the shipping method selected at checkout.
17. Can I track my order?
17. Can I track my order?
Yes. Once your order ships, we'll send you a shipping confirmation email with tracking information so you can follow your delivery.
18. Can I change or cancel my order?
18. Can I change or cancel my order?
Contact us as soon as possible if you need to make a change.Because many pieces are made to order, we can only modify or cancel an order before certain stages of production have begun. Custom or personalized orders may have additional restrictions.
19. What is your return policy?
19. What is your return policy?
We want you to feel confident in your purchase.Eligible jewelry may be returned or exchanged within 30 days in its original, unworn, and unaltered condition, together with its original packaging and documentation.Custom, resized, engraved, personalized, and final-sale items may be subject to different return conditions.Please review our full Return & Exchange Policy before submitting your request.
View Return Policy
20. Can customized or engraved jewelry be returned?
20. Can customized or engraved jewelry be returned?
Because customized and engraved jewelry is made specifically for you, different return conditions may apply.Please review the return eligibility shown on the product page or contact us before placing your order if you have any questions.
21. Is my payment information secure?
21. Is my payment information secure?
Yes. Our checkout is powered by Shopify and designed to securely process your payment information.Shopify's checkout infrastructure follows PCI DSS requirements designed to protect payment card data and uses security measures to safeguard sensitive payment information throughout checkout.
22. What payment methods do you accept?
22. What payment methods do you accept?
We accept major credit and debit cards, along with other payment options displayed at checkout, including PayPal, Apple Pay, and Google Pay.
23. Does my jewelry come with a warranty?
23. Does my jewelry come with a warranty?
MrCarat stands behind the craftsmanship of every piece with full confidence. Upon receiving your jewelry, we kindly ask that you care for it with the attention it deserves—please refer to our Jewelry Care guide for detailed maintenance instructions. Should any quality concerns arise, do not hesitate to reach out to us, and we will address them promptly. Please note that the following are not considered manufacturing defects: normal wear and tear, accidental damage, loss, theft, improper care, or repairs carried out by unauthorized third parties.
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